Cancelling/Rescheduling Appointments: Appointments can only be cancelled / rescheduled by giving at least 24 hours’ notice. If Appointments cannot be met by the parent and at least 24 hours’ notice is not given, this will be classed as a Missed Appointment. The Therapist is not under any obligation to reschedule / replace a Missed Appointment or refund any Therapy Fees in relation to a Missed Appointment. In the unlikely event that the Therapist is forced to cancel / reschedule an Appointment, a replacement Appointment will be provided once an acceptable date has been agreed between the parent and the Therapist. No shows will not be accommodated and will be charged full fees.
We understand illness, medical appointments and other circumstances are genuine reasons for rescheduling or cancelling an appointment. A rare Emergency rescheduling can be accommodated only on the basis of the therapist’s availability.
Refund Policy:
It is within the therapist’s rights to terminate therapy or intervention with a mandatory 30 days prior notice. It is within the rights of the client to terminate therapy or intervention with a mandatory 30 days prior notice.
Refunds: If you are unhappy with our quality of service, we will refund you any outstanding therapy fees. Discounts (If Any) applied in the booking plan would be removed and all sessions conducted till the refund request date will be treated at full rates. Banking transaction charges would also be adjusted based on the payment gateway used.
After making the payment for a service package at Subodha, you will be immediately assigned to a therapist to begin your services. However, in the event that you are put on the waitlist, and if Subodha is unable to provide you with a therapist even after a one month waiting period, a refund of your bill amount will be made.
In the event that a therapist leaves Subodha in the middle of a service, a replacement therapist will be provided within a designated period of 1 month. If Subodha is unable to provide a replacement therapist within this period, the remaining amount will be refunded to the parent.
Parents who need to take a break from services due to unavoidable reasons should notify Subodha as soon as possible to ensure that their appointment slots are held for a designated period of 1 month. If a parent fails to resume sessions with Subodha within the designated period, refund will not be made and the remaining appointments held for the parent will be deleted. It is important for parents to note that this policy is designed to ensure that appointment slots are available for other parents who may need them.
If you have any complaints regarding our service, we are here to address it. Please find the details below.
| Type | Description of Complaint | Action |
| Billing Concerns | Wrong billing | Refund of disproportionate bill amount |
| Delay by more than 30 days in starting service | Delay in starting service by Subodha | Refund of the bill amount for the service chosen. |
| Delay by more than 30 days (1 calendar month) in resuming service | Delay in providing new therapist to client | Refund of balance amount for remaining appointments |
| Delay by more than 30 days (1 calendar month) in resuming service | Delay in resuming services by the client | No refund to client, appointment slots will be removed. |
| Not satisfied with our service | Unhappy after availing our service | Refund balance amount for the remaining days of the service chosen. |
| Discontinuation of service | Received a one month notice period | Refund balance amount for the remaining days of the service chosen. |
| Therapist-related | Rude behaviour, not punctual | Replace therapist |
Attendance: We have an obligation to keep the appointment time reserved for you and your child, so you must maintain attending the session on time. A good attendance record is important for our therapy techniques to be effective, maintain continuity as well as help your child and the therapist to build a great bond. We ask that you maintain your scheduled appointments. Poor attendance will result in the rest of your appointments being cancelled indefinitely.
If you have any questions or concerns regarding this process, please feel free to contact us.
